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Amplify Your Healthcare Practice with a Remote Medical Administrative Assistant 

A Remote Medical Administrative Assistants are the key to streamlining your operations, improving patient satisfaction, and saving on overhead costs. Whether you're a doctor, dentist, veterinarian, chiropractor, optometrist, or other healthcare provider, running a successful practice requires more than just excellent patient care—it also demands seamless administrative support.

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Streamline your practice, boost patient satisfaction, and focus on care. Hire a Medical Remote Administrative Assistant

In the fast-paced world of healthcare, juggling patient records, insurance claims, and appointment scheduling can feel overwhelming—leading to delays, errors, and frustration. But when your practice is supported by a skilled remote medical administrative assistant, every task flows smoothly, and nothing gets overlooked.

With a dedicated assistant handling the details, your operations become effortless, your patients feel valued, and your team can focus on providing outstanding care.

Simplify your operations, enhances patient experiences, and prioritize care with a remote medical administrative assistant.

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Role of a Remote Medical Administrative Assistant

A Remote Medical Administrative Assistant is a highly skilled professional who provides administrative support to healthcare practices from a remote location. They handle critical tasks such as managing patient scheduling, maintaining electronic medical records (EMR), processing insurance claims, coordinating referrals, and handling billing inquiries.

Trained to meet the specific needs of medical practices, they ensure compliance with industry regulations, like HIPAA, while delivering seamless, patient-focused service. This role allows healthcare providers to offload time-consuming administrative work, streamline operations, and focus on delivering exceptional patient care.

Here’s what role you can expect your medical remote administrative assistant to fulfill:

  • Answering and directing calls.
  • Scheduling appointments and sending reminders.
  • Following up with patients after visits.
  • Managing and updating electronic medical records (EMR).
  • Organizing and maintaining patient files.
  • Assisting with policy updates and staff training on compliance protocols.
  • Ensuring HIPAA compliance in all documentation.
  • Coordinating referrals to specialists or other healthcare providers.
  • Managing email and correspondence.
  • Ordering supplies and maintaining practice calendars.
  • Ensuring all administrative processes meet healthcare regulatory standards.
  • Conducting audits of medical records and documentation.

Importance of a Remote Medical Administrative Assistant for a Medical and Dental Practice

By incorporating a Remote Medical Administrative Assistant into your practice, you not only streamline administrative procedures but also optimize your service delivery. Their support allows healthcare providers to concentrate more on their core responsibility—delivering excellent patient care—while they handle the administrative details efficiently and professionally.

  1. Increased Efficiency: By taking over administrative responsibilities, a Remote Medical Administrative Assistant frees up healthcare providers to focus on their primary duty—patient care. This increases overall practice efficiency and allows for a smoother patient experience.
  2. Cost Savings: Hiring a remote assistant can be more cost-effective than an on-site employee. Since they work remotely, there’s no need for additional office space or equipment, and because they’re often contract-based, savings on benefits, taxes, and other employment costs can be significant.
  3. Flexibility: A Remote Medical Administrative Assistant can provide flexible support tailored to the needs of your practice. They can adjust their working hours to match your practice’s peak times, ensuring the administrative side of your practice runs smoothly even during the busiest periods.
  4. Improved Patient Experience: With an efficient and dedicated professional handling administrative tasks, patient inquiries and concerns can be addressed promptly. This leads to better service, improving patient satisfaction and loyalty.
  5. Maintaining Compliance: A well-versed Remote Medical Administrative Assistant can help ensure that patient records, billing, and insurance claims comply with healthcare regulations, ensuring your practice stays within legal and ethical boundaries.

I need someone multi-skilled, GoLean. Can you deliver?

Absolutely. Most of our existing clients want a medical VA with multiple skills.

Remote Medical Administrative Assistants perform a variety of administrative duties crucial to the efficient operation of a healthcare practice. Their tasks often include managing patient records, scheduling appointments, handling billing and insurance claims, answering patient inquiries via phone or email, and managing correspondence. In some cases, they might also be responsible for maintaining the practice’s social media presence, website, or other digital platforms.

Depending on your needs, you can hire VAs who also possess the following knowledge and skills:

  • Patient Communication 
  • Medical records coordination
  • Insurance eligibility and billing assistance 
  • Prior authorizations, and more.
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Couldn't be happier with our GoLean VA. Just 2 weeks in and she was already hitting goals. She is a doer and a self-starter!

Dr. Shounuck PatelThe Patel Center for Functional Regeneration

Does the remote medical administrative assistant have the necessary skills and experience for my practice?

Having a background in your specific industry would be a good place to start when hiring a remote medical administrative assistant for a medical or healthcare practice. A professional certificate, associate degree, or bachelor’s degree in health sciences is not necessary to become successful as a medical administrative assistant for healthcare practices.

Our comprehensive medical administrative assistant matching process begins with understanding your specific needs, industry, and the exact tasks your healthcare or medical administrative assistant will handle.

For remote medical administrative assistants, below are what we usually start looking for:

1. Strong Communication Skills

  • Clear and professional verbal and written communication.
  • Ability to interact empathetically with patients and healthcare providers.

2. Healthcare Knowledge

  • Familiarity with medical terminology and procedures.
  • Understanding of HIPAA regulations and patient confidentiality.

3. Organizational Skills

  • Expertise in scheduling appointments, managing calendars, and coordinating referrals.
  • Ability to handle multiple tasks efficiently and prioritize workload effectively.

4. Proficiency in Technology

  • Experience with electronic medical records (EMR) systems.
  • Skilled in using healthcare software for billing, insurance verification, and scheduling.

5. Attention to Detail

  • Ensures accuracy in patient records, billing, and correspondence.
  • Ability to spot errors and correct them promptly.

6. Problem-Solving Abilities

  • Quick thinking to address patient concerns or operational issues.
  • Proactive in identifying and implementing solutions to improve efficiency.

7. Dependability and Professionalism

  • Consistently meets deadlines and maintains reliability.
  • Upholds a high level of professionalism in all interactions.

These qualities form the foundation for a successful medical administrative assistant who can seamlessly integrate into your practice and deliver exceptional support.

This ensures we provide you with the best matches for the roster of virtual assistants you can choose from. We will ask you to fill out a form so we can make the most out of our discovery call session. It’s a chance for us to understand what you’re looking for and what your goals are for your practice.

Hiring based on experience increases the success rate of your virtual medical administrative assistant. Moreover, your hands-on help during their onboarding period, usually during their first two weeks with you, will help them acclimate to your service style and the systems and processes you use.

"Hiring from GoLean means bringing on someone who will bring significant value to your practice. My GoLean VA is a quick learner and has owned his role faster than expected."

Dr. Arpan SatsangiMission City Urology

Is hiring a Medical Remote Administrative Assistant more cost-effective compared to hiring in-house staff?

One of the most common questions we receive is, “How much does a remote medical administrative assistant cost?”

At GoLean, our remote medical administrative assistants start at just $8.50/hour—saving you at least 60% compared to in-house staff, who typically earn $21/hour or more in an office setting.

We also offer bilingual or Spanish-speaking remote assistants to help you serve a wider patient base. Rates for bilingual assistants may vary. Additionally, since they work remotely, you save on expenses like 401(k) contributions or insurance benefits that are standard for U.S.-based employees.

Another significant benefit is the remarkably low turnover rate among remote assistants. They tend to stay longer than in-office staff, reducing the ongoing costs and time associated with hiring and training new employees.

Our Remote Medical Administative Assistant rates start from only $8.50/hr.

No hidden charges or fees. Cancel anytime. Get started in a week.

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The GoLean difference: Why hire your virtual medical administrative assistant from us

Step 1: Needs Analysis

When you’re ready to hire a virtual medical adminstrative assistant, we perform a needs analysis. This gives us an understanding of the tasks you expect your virtual assistant to do.

Step 2: Customized Job Description

Based on your needs analysis we customize the job description. This allows our headhunters to quickly identify and find the right potential talents. 

Step 3: Refresher Training

All our VAs go through a series of refresher training sessions. We then put them through one more round of assessment before they are included in our talent base.

Step 4: Choose your top candidate.

Once we’ve identified the best fit for your practice, we set up an interview for you to get to know them and decide whether you’re ready to move forward. It’s that easy.

30-day Money-Back Guarantee

The success of your virtual medical administrative assistant lies in many factors, and among the most important is your commitment to treating them as one of your employees and communicating daily to train them to your standards.

In the unlikely event that you find having a virtual medical administrative assistant isn’t the best for your practice, we will refund your first payment within your first 30 days of working with them. The length of the trial period is different for bilingual virtual assistants. 

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We are very happy and recommend GoLean all the time!

Dr. Carolyn FrancavillaHelp Your Patients Lose Weight

Ready to Find Your Remote Medical Administrative Assistant? Take The Next Step

Step 1: Join a discovery call

Schedule a consultation with our team to pinpoint your specific requirements, ensuring our services align with your needs.

Step 2: Match with a Candidate

If we’re the right match, we’ll forward an agreement for you to sign, and thereafter, you’ll be paired with your dedicated medical virtual assistant.

Step 3: Coaching & Onboarding

Your dedicated GoLean Coach begins to provide personalized, attentive service to steer you through our established onboarding of virtual assistants.

Got questions about hiring a Remote Medical Administrative Assistant. Let’s answer them!

How do I know if a virtual assistant is qualified for my practice?

We match you with assistants who are thoroughly vetted and trained in healthcare administration, including familiarity with medical terminology and HIPAA compliance.

Are virtual assistants trained in medical terminology and HIPAA compliance?

Yes, all our assistants are trained in medical terminology and adhere to HIPAA regulations to ensure patient confidentiality.

How much does a virtual medical administrative assistant cost?

Our assistants start at $8.50/hour, with rates varying for specialized skills like bilingual services. This is significantly more cost-effective than hiring in-house staff.

What is the process for matching an assistant with my practice’s needs?

We start by understanding your specific requirements, including tasks, industry, and preferences. Then, we match you with a candidate who meets those criteria.

What software and tools do virtual medical assistants typically use?

They are proficient in EMR systems, scheduling software, billing platforms, and tools like Microsoft Office, Google Workspace, and telehealth platforms.

Can I hire a bilingual or multilingual virtual medical administrative assistant?

Yes, we offer bilingual and multilingual assistants to help you serve a diverse patient population.

How do virtual assistants communicate and collaborate with my team?

They use email, phone, video conferencing, and project management tools to ensure seamless communication and coordination.

What about patient confidentiality?

As healthcare practitioners ourselves, we understand your concern regarding patient information confidentiality. All our virtual assistants are trained for HIPAA and they have gone through meticulous assessments before they are included in our roster.

 

You can sign a business associate agreement with your VA or you can sign one with us for a small fee monthly. You’ll be able to use a proprietary system we have created for ourselves to ensure we strictly adhere to HIPAA standards.

Can a virtual assistant work during my practice’s business hours?

Yes, we match you with assistants who can align with your preferred working hours, regardless of time zones.

Do you offer refunds?

We offer a 30-day money-back guarantee. If you are unsatisfied within your first 30 days of payment we will refund your money for English-speaking healthcare virtual receptionists and assistants.  We offer a 7-day money-back guarantee for Bilingual, Spanish-speaking virtual receptionists and assistants.

After that, we work under a month-to-month commitment so you can cancel at any time and only be charged for that month.